No U.S. phone number
An overseas worker may need a client application whose SMS verification expects, or works more reliably with, a U.S. number.
MultiMFA for IT staffing and outsourcing
MFA That Works for Distributed IT Teams
Your developers, support engineers, and contractors can work anywhere. Their MFA should not depend on one employee’s personal phone.
MultiMFA gives IT staffing and outsourcing organizations a way to deliver SMS verification codes, share TOTP access, provide managed browser-based authenticators, and support approved automated workflows.
SMS trial: 14 days or 25 texts, whichever comes first, with up to 2 relay users. TOTP trial: 14 days and 2 viewers. No credit card required. MultiMFA SMS (Cell) is not available as a trial.
Built for distributed technology workforces
- IT staffing
- Staff augmentation
- Offshore development
- BPO technology
- NOC and SOC
- QA outsourcing
- Dev agencies
Managed service providers administering customer environments should use shared MFA for MSPs. This page is for staffing firms, outsourcing companies, and offshore teams whose own people authenticate into client systems.
Global teams. Local MFA problems.
Geographic distribution creates authentication friction. A development or support company working for a U.S. client still has to satisfy that client’s SMS prompts, authenticator apps, and account ownership rules.
MFA lives on someone’s phone
One employee becomes the authentication bottleneck for a whole delivery team, client account, or support queue.
Codes get forwarded manually
One-time codes end up copied into Slack, Teams, WhatsApp, tickets, or email threads because there is no shared workflow.
Contractors come and go
The client login stays in place while the people supporting it change. Personal authenticators do not follow that turnover cleanly.
Follow-the-sun support
The person holding the authenticator may be offline when another region takes the shift and needs the same second factor.
Different systems use different MFA
One client portal texts a code, another expects TOTP, and a third wants each person enrolled in their own authenticator.
Stop designing your operations around someone’s phone.
MultiMFA moves MFA access into an organization-managed workflow: dedicated resources, named users, SMS and TOTP in the same product family, and a practical way to add or remove people as staffing changes.
Product fit
One platform. Multiple MFA workflows.
Shared SMS, shared TOTP, an individual web authenticator, and automation TOTP solve different access problems. Pick the workflow that matches how the client system actually authenticates.
MultiMFA SMS
Give your team a dedicated U.S. SMS number.
MultiMFA SMS provides a dedicated VoIP number that can receive supported SMS verification messages and distribute them to authorized relay users. When email relay is enabled and the address is verified, those people can receive the message by email. That is especially useful for offshore workers, because SMS delivery to a personal handset requires a verified U.S. or Canada number. Administrators also see inbound messages in the dashboard.
Best for
- Client systems that send SMS verification
- Distributed support teams
- Offshore developers
- Shared operational accounts
- Staff augmentation firms
- Teams avoiding personal phone numbers
What you get
- Business-controlled number
- Named relay users you can add or remove
- Email relay when enabled and verified
- SMS relay to verified U.S. or Canada numbers
- Shared access without a personal U.S. mobile plan
- Dashboard visibility into inbound messages
MultiMFA TOTP
Shared authenticator codes without passing phones around.
When several people must use one shared account, MultiMFA TOTP enrolls that account’s authenticator once. Approved viewers then open the current rotating code in a read-only dashboard. You can revoke an individual viewer without cloning the QR seed onto every personal phone or pasting the live code into chat. Password storage stays in your existing process.
Best for
- Shared client accounts
- Developer tools
- Infrastructure portals
- Admin and operational accounts
- Team-owned SaaS services
What you get
- Enroll the shared factor once
- Named, read-only viewers
- Revoke a viewer individually
- Avoid copying QR seeds to employee phones
- Keep password management separate from MFA access
MultiMFA Authenticator
Individual MFA without requiring personal phones.
This is not shared TOTP. MultiMFA Authenticator gives each licensed employee an organization-managed, browser-based TOTP vault for their own accounts. It fits offshore and controlled workplaces where each worker has an individual client login and personal phones are discouraged or prohibited. Enrollment supports standard TOTP setup: QR upload, camera, clipboard, URI, or a manual key, subject to browser permissions and your policy. It does not replace proprietary push approvals, device-bound authentication, or passkey-only systems.
Best for
- Individual client accounts
- Floors where phones are prohibited
- Employers discouraging personal devices
- Clean-room and support-center environments
- Offshore teams that need individual TOTP
What you get
- One vault per licensed user
- Web-based, organization-managed seats
- No personal phone required
- Standard TOTP enrollment
- Manager and auditor roles for access control
RoboMFA
MFA for approved automation.
Some delivery organizations run scripts, QA automation, RPA, monitoring jobs, or AI agents that must complete a TOTP prompt. RoboMFA is built so an approved automation can request the current code through an API and finish that supported login. It does not bypass MFA. The public RoboMFA page is not taking general signups yet.
Best for
- QA and test automation
- RPA and synthetic users
- Monitoring and scripts
- Approved AI-agent logins
What you get
- Programmatic retrieval of the current TOTP
- Separate from human shared viewers
- Intended for approved machine workflows
- Does not skip the second factor
Your team can be anywhere. Your MFA number can be in the U.S.
Developers should not need a U.S. mobile plan just to receive a client’s verification code. With MultiMFA SMS, the organization can provision a dedicated U.S. number for supported SMS workflows. MultiMFA receives the message and distributes it to authorized relay users, including by email on configurations where email relay is enabled and verified.
01
Client service
Sends an SMS verification code
02
Dedicated U.S. MultiMFA number
VoIP number controlled by your organization
03
MultiMFA
Receives the message for authorized relay users
04
Authorized employee
Verified email, dashboard, or U.S./Canada SMS
These cities are examples of where teams work, not MultiMFA infrastructure locations.
- Manila
- Bangalore
- Hyderabad
- Buenos Aires
- São Paulo
- Warsaw
- Bucharest
- Kraków
- Mexico City
- Bogotá
Which MultiMFA product do I need?
Match the requirement to the product. Shared TOTP and MultiMFA Authenticator are different: one code for a shared account, versus a private vault for each person.
| Requirement | Recommended MultiMFA product |
|---|---|
| The application sends a code by SMS | MultiMFA SMSDedicated U.S. VoIP number and authorized relay users. Test the exact service. Some platforms reject VoIP. |
| Several employees need one authenticator code | MultiMFA TOTPEnroll the shared account once. Approved people view the current code. Viewers are read-only and can be removed. |
| Every employee needs their own authenticator | MultiMFA AuthenticatorIndividual browser-based TOTP vaults on organization-managed seats. Different from shared TOTP. |
| Software needs to retrieve a TOTP programmatically | RoboMFAAPI retrieval of the current code for an approved automation. Public signup is not open yet. |
| The application requires a carrier mobile number | MultiMFA SMS (Cell)Pilot only. Not generally available. Carrier-issued numbers are being evaluated for services that reject VoIP. |
How distributed IT teams use MultiMFA
The same platform covers staff augmentation, offshore engineering, round-the-clock support, controlled work floors, and approved automation. The authentication method still has to match the client system.
IT staff augmentation
A contractor joins a U.S. client’s engineering team. Instead of tying that client’s MFA to the contractor’s personal phone, use the MultiMFA workflow that matches the client’s method: SMS relay, shared TOTP, or an individual authenticator seat.
Offshore software development
Developers need source control, hosting, analytics, and SaaS administration. Shared or individual MFA can live in an organization-managed workflow instead of a process built around personal phones and chat forwards.
24/7 support and NOC
The night shift should not have to wake the person who originally enrolled MFA. Authorized members of the active support team use the shared SMS or shared TOTP workflow assigned to that account.
BPO and technical support
Workers in a controlled environment may not be allowed personal phones. Where the third-party system supports standard TOTP, MultiMFA Authenticator can give each person a browser-based vault.
QA and test automation
Human testers use the same managed MFA workflows as the rest of the team. Approved automated jobs can use RoboMFA where programmatic TOTP is appropriate and permitted.
Client account management
Keep MFA access assigned to named people, then change that access as projects and staffing change. This is operational control of the second factor, not a claim that every client portal will skip its own reset.
Built for follow-the-sun operations
Authentication access should not disappear at a regional handoff because the employee holding the phone went offline. Authorized members of the active shift use the shared workflow assigned to that account.
09:00
New York
Support team A
Handoff to the next region
18:30
India
Support team B
Handoff to the next region
09:00
Philippines
Support team C
Coverage continues
MFA that moves with your workforce
The organization’s MultiMFA configuration should not have to be rebuilt every time a staff member leaves. Grant access, keep it with the active shift or project, change it when the role changes, and remove it at offboarding. Some third-party applications may still require their own MFA reconfiguration.
- 1
New contractor
Grant the MFA workflow that matches the client system.
- 2
Project or shift
Authorized access continues for the people on that work.
- 3
Role change
Add or narrow relay users, viewers, or authenticator seats.
- 4
Offboard
Remove MultiMFA access when the person leaves the engagement.
For the revocation steps, use the shared MFA offboarding workflow and the MFA offboarding checklist.
Before MultiMFA, and with MultiMFA
Where an application supports individual identities and strong native MFA, use those. MultiMFA is for the operational second factor when SMS, shared TOTP, individual browser authenticators, or approved automation are the practical path.
Before MultiMFA
- Personal phone numbers on client accounts
- Employee-owned authenticator apps
- Screenshots of QR codes
- “Can someone send me the code?” in chat
- Delays when the phone owner is in another time zone
- Contractor offboarding that depends on a personal device
- A different informal procedure for every client
With MultiMFA
- Organization-managed MFA workflows
- Dedicated SMS numbers where SMS is appropriate
- Named recipients and read-only TOTP viewers
- Shared or individual TOTP, chosen per account
- A browser-based authenticator when phones are not workable
- Central administration of who can receive or view codes
- Cleaner onboarding and offboarding inside MultiMFA
- An automation option when programmatic TOTP is approved
Managed MFA instead of ad-hoc MFA
MultiMFA supports stronger access-governance workflows for the second factor. It does not, by itself, make an organization compliant with any framework. Details are on the security page.
Central administration
Account owners and designated admins manage who can receive SMS codes, view shared TOTP, or hold an authenticator seat.
Named access
SMS relay users, TOTP viewers, and authenticator users are explicit. Removing a person stops that MultiMFA access.
Encryption in transit and at rest
Browser traffic uses TLS. Sensitive data is stored with encryption at rest, as described on the security page.
Activity visibility
SMS delivery is logged in the dashboard, including when messages were received. TOTP and Authenticator workspaces keep their own activity and role controls, including auditor access on Authenticator.
Separate from passwords
MultiMFA does not store website passwords. It is the operational MFA layer, not a password manager or an identity provider.
Organizational ownership
The number, shared TOTP enrollment, or authenticator seat is managed by the organization instead of living only on an employee’s personal phone.
When a client asks how MFA codes are handled
Outsourcing firms get this question in security reviews. A managed workflow is easier to explain than an informal phone chain. It does not automatically satisfy a specific compliance framework.
Informal answer
“Our developers use their personal phones and send codes to each other.”
Operational answer
“MFA access is managed through an organization-controlled platform with authorized recipients or viewers and a formal way to remove access when someone leaves.”
How it works
Four steps. The client’s authentication method decides which MultiMFA product you configure.
- 1
Choose the MFA workflow
SMS, shared TOTP, an individual authenticator, or approved automation. Match the client system. Do not force SMS onto a service that rejects VoIP.
- 2
Configure the account
Provision the MultiMFA number, enroll TOTP, assign Authenticator seats, or review RoboMFA if programmatic TOTP is in scope.
- 3
Add authorized people
Assign the employees or contractors who should receive SMS relays, view a shared code, or hold their own vault.
- 4
Change access as the team changes
Add or remove access as projects, clients, shifts, and staffing change. Some third-party apps may still require their own MFA reset.
Teams this is useful for
MultiMFA is MFA infrastructure for distributed IT teams: the people who build, support, test, and operate systems for clients, often from outside the United States.
- IT staffing firms
- IT outsourcing companies
- Offshore software companies
- Software development agencies
- BPO providers
- Technical support centers
- DevOps teams
- Cloud operations teams
- NOCs
- SOC support operations
- QA organizations
- Remote development teams
- Staff augmentation providers
- Contractors
- Professional services firms
- Distributed SaaS teams
Systems these teams sign in to
Categories only. Mention of a vendor category is not a partnership or an endorsement, and it is not a promise that every product in that category accepts VoIP SMS or standard TOTP.
- Cloud platforms
- Developer platforms
- Source control
- Hosting providers
- SaaS administration
- Analytics
- Advertising platforms
- Domain registrars
- Ticketing systems
- Client portals
- Infrastructure tools
Product documentation: SMS, TOTP, Authenticator, RoboMFA. Pricing is on the pricing page.
Questions about MFA for offshore and outsourced teams
Practical answers for staffing, outsourcing, and distributed engineering teams.
Can an offshore employee use a U.S. number for MFA?
MultiMFA SMS can provide a dedicated U.S. VoIP number for supported SMS verification workflows. The third-party service decides whether it accepts VoIP numbers, and some platforms block them. Test the exact application during the trial. SMS relay to a personal handset requires a verified U.S. or Canada number. Overseas employees can receive relayed codes by email when email relay is enabled and the address is verified, and administrators can see inbound messages in the dashboard.
Can MultiMFA send verification codes to employees by email?
Yes, for MultiMFA SMS. When a relay user has email relay turned on and confirms the address, inbound messages can be sent to that email. Email relay does not require the employee to have a U.S. mobile number. The original text still has to be accepted and delivered by the service that sent it. MultiMFA does not guarantee third-party delivery.
Does each employee need a U.S. phone?
No. A U.S. phone is not required for every person. Shared SMS can be relayed by verified email, shared TOTP is opened in a browser dashboard, and MultiMFA Authenticator is a browser-based vault. SMS delivery to a personal handset is limited to verified U.S. and Canada numbers.
Can offshore developers use MultiMFA?
Yes, subject to your organization’s policies and to the authentication methods the client systems actually support. MultiMFA is used in the browser. The worker does not need to be in the United States.
What if the application does not accept VoIP numbers?
Use MultiMFA TOTP or MultiMFA Authenticator when the service supports standard authenticator-app TOTP. MultiMFA SMS (Cell), which is intended to use a carrier-issued mobile number, is in a limited pilot and is not generally available. Request the pilot from the SMS (Cell) page. MultiMFA cannot guarantee that a particular provider will accept any number.
Can multiple developers receive the same MFA code?
For SMS, authorized relay users can be set up to receive the same inbound message by verified email or, for U.S. and Canada destinations, by SMS. For a shared account that uses an authenticator app, MultiMFA TOTP lets approved viewers open the current code in a read-only dashboard. Removing a person removes that MultiMFA access.
Can each developer have their own authenticator?
Yes. MultiMFA Authenticator is separate from shared TOTP. Each licensed user gets an individual browser-based TOTP vault. Setup supports standard TOTP enrollment, including QR, camera, clipboard, URI, or a manual key. It does not replace proprietary push approvals, device-bound methods, or passkey-only systems.
What happens when a contractor leaves?
Remove them as an SMS relay user, revoke their TOTP viewer, or remove their Authenticator seat. That stops MultiMFA access. Some client applications still require their own MFA reset or re-enrollment if a seed was copied elsewhere or the vendor ties the factor to a device you do not control.
Does MultiMFA replace Okta, Microsoft Entra, or an identity provider?
No. MultiMFA does not replace SSO, Microsoft Entra ID, Okta, Google Workspace, Duo, or Conditional Access. It manages the operational second factor—SMS codes, shared TOTP, individual web authenticators, or approved automation—when those identity systems are not the whole access problem.
Does MultiMFA store passwords?
No. MultiMFA is not a password manager. It stores what it needs to deliver MFA, including inbound SMS content for activity visibility and TOTP secrets for shared TOTP, Authenticator, and RoboMFA. Website passwords stay in your existing credential process.
Can MultiMFA be used for 24-hour support teams?
Yes for shared workflows. Authorized people on the active shift can receive SMS relays or view shared TOTP without waking the person who originally enrolled MFA. Keep access limited to the people assigned to that account.
Can bots or automation use MultiMFA?
RoboMFA is built so an approved automation can request the current TOTP code through an API and complete a supported login. It does not bypass MFA. The public RoboMFA page is not taking general signups yet. Contact MultiMFA if you need it for a planned rollout.
Does MultiMFA work with every website?
No. Authentication methods differ. Some services reject VoIP SMS or deliver those codes inconsistently. Standard TOTP is widely used but not universal. Proprietary push, device-bound, and passkey-only flows need the vendor’s own method. Test the exact applications you rely on.
More questions? Contact support or read our security overview.
Distributed IT teams
Make MFA part of your infrastructure, not someone’s phone
Give your distributed workforce an organization-managed way to handle SMS verification, shared TOTP, individual authenticator codes, and approved automated MFA workflows.