Privacy Policy

Effective Date: July 13, 2025

This Privacy Policy explains how MultiMFA, Inc. ("MultiMFA", "we", "us", or "our") collects, uses, discloses, and protects your information when you use the MultiMFA platform and related services. By accessing or using our services, you consent to the practices described in this Policy.

1. Information We Collect

Account Information: Name, email address, phone number, company (optional), and password when you register for an account.
Usage Data: Information about your use of the service, such as login times, MFA code delivery, and dashboard activity.
Payment Data: If you subscribe to a paid plan, payment and billing information is processed securely by our payment provider (Stripe). We do not store your full payment details.
Device & Log Data: IP address, browser type, device information, and access logs for security and analytics.
Communications: Records of your communications with us, including support requests and feedback.

2. How We Use Your Information

To provide, operate, and maintain the MultiMFA platform and services.
To process your registration, manage your account, and deliver MFA codes as requested.
To communicate with you about your account, service updates, and support requests.
To process payments and manage subscriptions (via Stripe).
To monitor, detect, and prevent fraud, abuse, or security incidents.
To analyze usage trends and improve our services.
To comply with legal obligations and enforce our Terms of Service and Acceptable Use Policy.

3. How We Share Your Information

Service Providers: We share information with trusted third parties who help us operate our platform (e.g., Stripe for payments, Twilio for SMS delivery, hosting providers). These providers are contractually obligated to protect your data and use it only for the services we request.
Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.
No Sale of Data: We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure. You are responsible for safeguarding your account credentials and promptly notifying us of any unauthorized access.

5. Data Retention

We retain your information as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us at support@mmconsulting.com.

6. Your Rights & Choices

You may access, update, or correct your account information at any time from your dashboard.
You may opt out of non-essential communications by following the unsubscribe instructions in our emails.
You may request deletion of your account and data, subject to certain legal or operational requirements.

7. International Users

MultiMFA is operated in the United States. If you access our services from outside the U.S., you consent to the transfer and processing of your information in the U.S. and other countries where we or our service providers operate.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated Policy will be posted on our website and is effective upon posting. Your continued use of MultiMFA after changes are posted constitutes your acceptance of the updated Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@mmconsulting.com.